dcb88 Privacy Policy — Your Information Is Our Responsibility
dcb88 keeps your personal information completely safe. By following SSL encryption and strict data protection policies, we ensure your information will never be passed to third parties without authorization.
Table of Contents
1 Introduction and Applicability
dcb88 ("we", "our" or "platform") is a trusted online gaming platform in Bangladesh. This privacy policy describes how dcb88 collects, stores, processes, and keeps safe the personal information of its users.
When you use the dcb88 website (dcb88.cam), mobile app, or any related services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
We believe that your privacy is a fundamental right. That is why dcb88 always treats your personal information with the utmost respect and manages it in accordance with the applicable legal framework.
2 Information Collection
dcb88 may collect the following types of information:
2.1 Information Provided Directly
When you register on our platform or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for verification)
- Payment information (bKash, Nagad, or Rocket account number)
- Residential address
2.2 Automatically Collected Information
When you visit our website or use our services, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Time, date, and duration of visit
- Pages clicked and navigation patterns
- Referral source (where you came from before reaching our site)
2.3 Transaction Information
Information related to your deposits, withdrawals, and gaming activity is automatically recorded. This includes transaction amounts, dates, methods, and gaming history.
3 Purpose of Information Use
dcb88 uses collected information for the following legitimate purposes:
3.1 Account Management and Verification
We use your information to create, manage, and secure your account. Age and identity verification is an integral part of our responsible gaming policy.
3.2 Service Delivery and Improvement
By analyzing your preferences and usage patterns, we improve our gaming platform, live casino experience, and cricket betting services.
3.3 Financial Transaction Processing
Information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to prevent fraud.
3.4 Customer Service
Our 24/7 live chat support team may use your information to resolve your issues and handle complaints.
3.5 Legal Compliance
We may use information to comply with applicable laws and regulations and to respond to lawful requests from authorities.
4 Cookies and Tracking Technologies
dcb88 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us identify you and improve our services.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary to maintain login sessions and security
- Performance Cookies: For evaluating and improving service quality
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To understand user behavior (data is anonymized)
4.2 Cookie Control
You can disable cookies through your browser settings. However, please note that disabling certain essential cookies may cause some features of our service to not work properly.
5 Information Sharing
dcb88 does not share your personal information with third parties, however information may be shared in the following limited and controlled circumstances:
5.1 Payment Processors
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket.
5.2 Technology Partners
Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others may receive limited technical information to operate their games. They follow their own privacy policies.
5.3 Legal Obligations
We may be required to provide necessary information in response to valid legal directives, court orders, or requests from regulatory authorities.
5.4 Fraud Prevention
Certain information may be shared with security agencies for the purpose of preventing cybercrime and financial fraud.
6 Data Protection Measures
dcb88 adopts the highest industry-standard security measures to keep your personal information safe:
6.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all data transmission between your browser and our servers. Stored data is also protected by AES-256 encryption.
6.2 Access Control
Only authorized personnel may access user data, and only to the extent necessary. Our staff are bound by strict confidentiality agreements.
6.3 Firewall and Security Monitoring
Our systems are continuously monitored, and any unusual activity is detected and blocked immediately.
6.4 Response to Security Breaches
In the event of a data breach, dcb88 will notify affected users within the applicable legal timeframe and take the necessary remedial steps.
7 Data Retention Period
dcb88 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:
- All information is retained while the account is active
- Financial transaction records are retained for at least five years after account closure
- Identity verification documents are retained in accordance with legal requirements
- Cookies and session data are retained for a maximum of 30 days
- Customer service communication records are kept for up to two years
Once the specified period has passed or the purpose for retaining the information has been fulfilled, we delete that information or permanently anonymize it using secure methods.
8 Your Rights
As a dcb88 user, you have the following rights over your own information:
8.1 Right of Access
You may request from us at any time to find out what information we hold about you.
8.2 Right to Rectification
If your account contains incorrect or outdated information, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted, unless retaining it is necessary due to legal obligations or legitimate interests.
8.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily suspended.
8.5 Right to Object
You may object to the processing of your information on the basis of direct marketing or legitimate interests.
9 Third-Party Services
Various third-party services and technologies are integrated into the dcb88 platform. These third parties operate under their own privacy policies and dcb88 is not responsible for their data management.
9.1 Game Providers
Game providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Microgaming, NetEnt, and Ezugi use their own server infrastructure to operate their games and follow their own privacy policies.
9.2 Payment Gateways
bKash, Nagad, and Rocket provide services under their own terms and privacy policies. Your financial information goes directly to that provider during payment processing.
9.3 Analytics Tools
We may use analytics tools to monitor website performance, which process anonymized or aggregated data.
10 Privacy of Minors
dcb88 strictly does not allow persons under the age of 21 to create an account or use services on their platform. Age verification is a mandatory step in our registration process.
If it comes to our attention that a minor is using our platform, that account will be closed immediately and all collected information will be securely deleted.
If you become aware that a minor you know is using our platform, please notify our support team immediately.
11 Changes to Policy
dcb88 reserves the right to review and update this privacy policy from time to time. Changes take effect as follows:
- The updated policy will be published on this page and the "Last Updated" date will change
- For important changes, you will be notified by email or with a notice when you log in to the platform
- If you continue using the service after the changes, you will be considered to have accepted the new policy
- If you do not agree with the updated policy, you may close your account
We recommend that you visit this page regularly to stay informed about our latest privacy policy.
12 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available on the website 24/7
- Response Time: Usually within 30 days
We take every request seriously and try to respond as quickly as possible. Protecting your privacy is one of our highest priorities.